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The last update to our Return Policy was posted on December 31, 2014
If you’re not completely satisfied with your purchase, please return it. We will refund payment for product purchases within 14 days of delivery, minus any shipping cost and re-stocking fee. Returned products are subject to a 20% re-stocking fee and must be unused and in like-new, restockable condition, meaning no wear, marks, dirt, or damage. Once a returned product is received, it will be inspected by our Receiving department, usually within 72 hours of receipt. The return will be processed and a refund issued to your credit card within seven business days. Please note that it may take a few days for your credit card company to post the credit to your account. All sales are final 14 days after the UPS, FedEx, or USPS delivery date.
Some car cover items from Covercraft are non-returnable. All sales are final on the products listed below. If you have any questions about whether an item is returnable before you order, please contact us.
All returns are processed by Car Cover Kingdom. A Return Material Authorization (RMA) number must be obtained from Car Cover Kingdom before returning a product. If a product is shipped back to us prior to receiving an RMA number, it will be refused and shipped back to the customer at the customer's expense. Once an RMA number is obtained, our Customer Service team will email the customer a shipping label with pre-paid postage and instructions. To request an RMA number, please visit our online Return Center.
Customers may exchange product purchases within 14 days of delivery, minus any shipping cost. We want you to have your replacement item as soon as possible so we recommend that you place another order for the correct item. In the meantime, we can assist you with returning an item so we may issue you a refund. Exchanged products will not be subjected to a re-stocking fee. However, the customer will be responsible for all additional shipping costs associated with the exchange (i.e., return of the item to be exchanged and the replacement item). All sales are final 14 days after the UPS, FedEx, or USPS delivery date.
A 20% re-stocking fee will be applied to refused product deliveries. Customers who refuse a product delivery will incur a 20% restocking fee plus all associated shipping costs due on the returned product.
